Returns & Exchange Policy

Return information

NON - CUSTOMISED PRODUCTS

We agree to refund any item purchased from madewear.co.uk if you are not completely satisfied with what you have received.

Items must be returned to us in a saleable condition, in original packaging and within 14 days of receiving your order.

ORDER CANCELLATION

If you wish to cancel an order, simply contact our Customer Support. We will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you will need to return them to us at your own cost.

If you have any additional questions, please do not hesitate to contact us by email 24 hours a day at: returns@madewear.co.uk.

Returns policy

We guarantee a refund for any goods that you are not entirely satisfied with, as long as they are returned in the same condition that they were sent in, and within 14 days or receipt.

Refunds are credited using the same method that you paid with. The refund will appear on your statement within 14 days of the goods being received into our warehouseWe do not offer refunds on underwear, swimwear or any pierced jewellery which has had the hygiene seal removed and customised items. The only exception to this is if they are not fit for purpose or are of unsatisfactory quality.

All items must be returned in a condition that allows re-sale. All items must be returned with all relevant swing tags, labelling, branding and any accompanying marketing material specific to the item. We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is in any condition that we deem renders the item un-sellable.

Customers may return unwanted items using the postal method of their choice. We recommend using a trackable service, such as DHL, UPS, FEDEx or Royal Mail Signed For.

International customers wishing to return their items should mark their parcel as “Returned Items” to avoid any customs charges. We are not liable for customs charges on returned orders, and may charge any costs back to the customer if necessary.

COOLING OFF PERIOD

Under the distance selling regulations, you are permitted to cancel your order at any time during the seven days after receipt of your purchase. The only exceptions to this are purchases relating to financial services, CDs, DVDs or software which has been unsealed, tailor made or customised products and magazines or books.

SPECIAL OFFER ITEM

Goods bought under a multi buy discount which are returned as a single item will be refunded at the full price of the item less the applicable discount. If all items in the multi buy are returned, you will be refunded with the full value of the multi buy offer.

Items bought as ‘buy one, get one free’ or similar need to be returned along with the free item in order to receive your refund.

UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE ITEMS

We make every endeavour to ensure the quality of our products, as well as the accuracy and colours of our photographs and descriptions. However, as the colours differ depending on the device you are using to view the site, we cannot guarantee that the colour will match what you see on our site.

All measurements and sizes used on our site are approximate. However, we endeavour to ensure they are as accurate as possible and true to UK sizing.

We work hard on quality control, but reserve the right to refuse to fulfil an order if we feel the product information was inaccurate or in any way misleading.

**We cannot perform product exchanges online.